WE’RE HERE FOR YOU
Your questions,
answered with care
Helpful information before you begin your CHUEN routine.
ORDER WITH CHUEN
Order directly from CHUEN
Choose your product
Explore the ingredients and directions, then choose what fits your routine.
Message us on LINE
Tell us the product and quantity you would like. Ask our team about delivery times and return conditions.
Confirm before paying
Confirm your order details and total with our team before paying.
Frequently asked questions
Where can I find prices and place an order?
See product prices in our collection and place your order through CHUEN’s official LINE account Tell us the product and quantity you would like. We will confirm the details before payment.
What are the shipping costs and delivery times?
Please confirm shipping costs, delivery times and your destination with our team on LINE before placing your order.
How do exchanges and returns work?
Please ask about exchange and return conditions through LINE before payment. If there is a problem with an item you receive, share your order details and the issue with our team.
Can I pay on the website?
Orders and payment details are currently arranged directly with our team through LINE. This website provides product information and articles.
How are the three products different?
Gentle Care Soap is a rinse-off cleanser, Calming & Moisturizing Cream is a face and body moisturiser, and Soothing Cream is a portable scented body cream. Explore the details and directions in our collection
Where can I check ingredients and directions?
Read the product pages and our product and ingredient guides and always check the label on the item you receive. If you need to avoid an ingredient, ask our team for more information before ordering.
How can I ask about an existing order?
Message us on LINE with the name used for your order or details of your previous conversation. You can also leave a message on our contact page